Field Notes

Field notes from the front lines.

What we're learning while deploying voice AI inside real businesses, veteran service organizations, civic institutions, and the industries keeping America running.

Why we retired the self-serve tier.

Voice AI is not a subscription. It's a deployment. Every business we serve needs a human to sit with them, understand their phones, and design an agent that reflects their operation. Here's why self-serve fails this category — and what we do instead.

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Mission-driven AI, in 1990s shoes.

The AI conversation in 2026 is dominated by two stories: knowledge workers in coastal cities, and the labs building the next generation of models. Neither is the story of the workforce Metis Khemis and Prometheus show up for every day. This is that other story.

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What two weeks of MetisPro actually looks like.

Day 1 to day 14 of a MetisPro pilot, in five stages. What we discover in the first review call. What the numbers look like by week two. And why the third week is where the interesting conversation starts.

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More reading.

Guides go deeper than blog posts. Case studies show real deployments.